FAQ's

Arenap Living is a shared housing program operated by ProCustomer Care LLC that provides safe, stable, and affordable housing in a community-based living environment. 

Individuals who are seeking stable housing, can live independently, and are willing to follow house rules and community standards may apply. Placement is subject to availability and an intake review. 

No. Arenap Living is not an emergency shelter. It is a shared housing program that provides stable residential housing. 

No. Arenap Living is a housing provider only and does not provide medical, mental health, therapeutic, or custodial services. 

Utility arrangements vary by property. Residents will be informed of all costs and responsibilities before move-in. 

Yes.

Residents have access to common areas such as the living room, kitchen, dining area, laundry facilities, and outdoor spaces where available. 

Arenap Living may conduct background screenings and verify information during the intake process in accordance with applicable laws and housing policies. 

Guest policies are outlined in the Resident Agreement and House Rules. All residents are expected to respect the comfort, privacy, and safety of others. 

Pet policies vary by property and are subject to homeowner, insurance, and property restrictions. 

Residency terms vary and are outlined in the Resident Agreement. The goal is to provide stable housing while encouraging long-term success and independence. 

Smoking policies vary by property. Residents will be informed of designated smoking areas and restrictions. 

Referrals may be accepted from community organizations, service providers, case managers, housing advocates, and other approved referral sources. 

Interested individuals may contact Arenap Living directly to request information and begin the intake process. 

Arenap Living focuses on providing a clean, respectful, and community-oriented housing environment that promotes stability, accountability, and dignity.